Detect and stop first-party misuse
Prevent refund fraud, customer service abuse, and fraudulent chargebacks by leveraging Journey Data to detect and stop unprofitable abusers before they impact your business.
Spec surfaces hidden data that detects first-party misuse and protects your business from unprofitable customers in real time.
Detect refund abuse using hidden linkages, behavior, and attack data. Effortlessly orchestrate data between customer service and warehouse systems in real time to power accurate refund decisions.
Link purchase, refund, and chargeback behavior using Journey Data to assess customer profitability and prevent abuse. Enforce policy directly from the Spec platform in real time.
Protect revenue by linking promotional gifts and discounts to refunds, returns, and credits. Surface abusive behavior to your customer service teams in real time.
End-to-end protection against first-party misuse
Instantly recognize high-value customers and true first-time users that are operating within policy.
Detect attack behavior in real time and adjust strategies instantly without writing code.
Automate honeypot protections against pervasive attacks in order to blind and poison attacker tools.
Supercharge your tools with Journey Data
See the Spec platform in action
See how Spec leverages Journey Data to instantly detect and prevent attacks against your online customer experiences.