REFUND FRAUD

Stop Hidden Refund Fraud

Uncover refund abusers using a complete history of every customer journey. Real-time protections spot unprofitable users and keep them out of refund channels meant for your loyal customers.

Spec reveals repeat refund abusers using data from the complete customer journey to expose hidden behavior and linking that traditional fraud tools miss.

Detect Hidden Refund Abuse

Data from Every Click

Accurate decisions from risk signals built on over 14x more data compared to legacy fraud tools. Journey Data is too big for fraudsters to fake.

End-to-End Visibility

Fraud and Bots have nowhere to hide. See every customer interaction and get the real story behind each login, payment, and account update.

Instantly Adapts

Data collection, integrations, and mitigations update in minutes with zero code changes. Truly future-proof customer monitoring and fraud defense.

Protect Your Business from Refund Abusers

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Use Journey Data to link fake accounts and anonymous checkouts for all fraudulent refund transactions. Journey Data leaves refund abusers with nowhere to hide.

Outsmart Professional Refunders

CASE STUDY

Indiegogo Improves Customer Trust and Reduces Chargebacks by Lowering the Incidence of Account Takeovers

Popular crowdfunding platform, Indiegogo, gained end-to-end journey visibility, and identified the root cause of fraudulent chargebacks, using Spec’s customer journey security.

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“With Spec, we can mitigate fraudulent activity, protect our revenue, and create a better user experience so that Indiegogo can remain a trusted crowdsourcing platform.”

Justin Orme

Payments Manager